What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

My husband has been hard of hearing a long time. He has tried hearing aids but couldn't stand "tiny sound ,now got new ones from new sound and loves them ,great improvement !! For me and him thank you for great service and product.

JoAnn Creery, on Google

I have been given a lot of service trying to get my hearing aids fitting right. But Angela has always worked with me in a friendly, professional manner. I think, now they are finally right. I hope so. I know it can sometimes take time to get a perfect fit....

Marilyn Lee, on Google

I have gone to Dr Redman since 2006 and she has always been receptive to my needs. Very professional! I highly recommend New Sound Hearing with Dr Redman.

Richard Madsen, on Google

Testing and exam very thorough and well done. Respectful of financing. Very personable. Will recommend highly to everybody.

Jody Patterson, on Google

I had a hearing test at your location in Brenham, Texas. This was an exceptional experience. The staff was professional, caring, and explained every step of the process. It was quite evident that the staff is committed to their clients and is ready, willing, and able to provide the best...

Connie Moore, on Google

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